Elarabet Privacy Policy

At Elarabet Online Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you access our platform at elarabet.com. By registering an account, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully before proceeding with your Elarabet casino login or any other interaction with our site.

Who We Are

We operate ElarabetOnline Casino as a licensed gambling platform offering real money gaming services across multiple jurisdictions. Our platform is accessible to eligible players in approved locales including EN, en-GB, NL, DE, and FR markets. We are responsible for the personal data we collect from you, and we act as the data controller for all information gathered through elarabet.com. If you have any questions about how we handle your data, you may contact our support team, available 24/7 in English.

Information We Collect

When you sign up, use the Elarabet casino app, or interact with our services, we may collect several categories of personal information. This data is necessary for us to provide secure, compliant, and high-quality gaming services to you.

Personal Identification Data

• Full name, date of birth, and proof of age (minimum age is 18+)
• Email address and phone number
• Residential address and nationality
• Government-issued identification documents for KYC verification
• Payment details associated with Visa, MasterCard, Apple Pay, Google Pay, Bank Transfer, or CoinsPaid crypto payments

Technical and Usage Data

• IP address, browser type, and device information
• Login timestamps and session activity, including your Elarabet login history
• Pages visited and features accessed within our platform
• App usage data if you install our PWA web application via browser
• Transaction records including deposits, withdrawals, and bonus activations

How We Use Your Information

At ElarabetOnline Casino, we use the data we collect for specific, lawful purposes. We do not sell your personal data to third parties for marketing purposes. Our primary uses of your information include:

• Creating and managing your casino Elarabet account
• Processing deposits and withdrawals in currencies including EUR, GBP, BTC, ETH, LTC, USDT, USDC, and SOL
• Verifying your identity in compliance with our AML/KYC obligations before processing payouts
• Administering bonuses such as the Elarabet casino sign up bonus, deposit bonus offers, and promotional codes
• Sending communications about Elarabet casino promo codes, weekly promotions, and loyalty program updates
• Fulfilling our responsible gaming obligations, including administering deposit limits, reality checks, and self-exclusion tools
• Detecting fraud, money laundering, and other prohibited activities
• Improving our platform through analytics and user feedback

Legal Basis for Processing

We process your personal data on the following legal grounds. Our Elarabet Online Casino services require us to rely on multiple legal bases depending on the nature of the processing activity:

• Contractual necessity — processing is required to fulfil our obligations to you as a registered player
• Legal obligation — we must comply with anti-money laundering regulations, KYC requirements, and gambling license conditions
• Legitimate interests — we have a legitimate interest in protecting the security and integrity of our platform
• Consent — where you have given explicit consent, for example for marketing communications

Cookies and Tracking Technologies

We use cookies and similar technologies on our Elara Bet platform to enhance your browsing experience, remember your preferences, and gather analytics data. Some cookies are strictly necessary for the site to function, while others help us improve performance and personalize content. You may manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the functionality of our site, including the Elarabet casino app download experience and your ability to complete your Elarabet casino login.

Data Sharing and Third Parties

We at ElarabetOnline Casino do not sell or rent your personal information to third parties. However, we may share your data with trusted partners under strict confidentiality agreements where necessary to operate our services. These include:

• Payment processors handling Elarabet casino withdrawal and deposit transactions
• Identity verification and KYC service providers
• Software providers powering our games, including Evolution, Pragmatic Play, Playtech, Yggdrasil, and others
• Fraud prevention and security services
• Regulatory bodies and law enforcement agencies where legally required

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and our licensing obligations. In many jurisdictions, we are legally required to retain certain records for a minimum of five years following account closure. Our Elara Bet Casino data retention practices are designed to comply with all applicable regulatory requirements while minimising the retention of unnecessary information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to facilitating the exercise of these rights in a timely and transparent manner.

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may request that we correct inaccurate or incomplete data
• Right to erasure — in certain circumstances, you may request that we delete your personal data
• Right to restrict processing — you may ask us to limit how we use your data
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to object — you may object to certain types of processing, including direct marketing

To exercise any of these rights, please contact our support team via live chat or email. We will respond to all verified requests within the timeframes required by applicable data protection legislation.

Security Measures

We take the security of your personal information seriously. Our ElarabetOnline Casino platform is protected by 128-bit SSL encryption and PGP technology to safeguard all data transmitted between your device and our servers. We also maintain strict AML and KYC controls and use RNG-certified games to ensure fairness and integrity. While we implement all reasonable security measures, no online system can guarantee absolute protection, and you are encouraged to use strong, unique passwords for your account.

Restricted Countries

We do not accept registrations from players located in restricted territories. If you are accessing our Elara Bet Casino from a jurisdiction listed in our restricted countries policy, you are not permitted to register or use our services. It is your responsibility to ensure that online gambling is legal in your location before proceeding. We may use geo-location and IP detection tools to enforce these restrictions.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal obligations, or regulatory requirements. When we make significant changes, we will notify you via email or through a notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of Elarabet Online Casino following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data at our Elara Bet platform, please do not hesitate to contact us. Our support team is available 24 hours a day, 7 days a week. We are dedicated to resolving any privacy-related enquiries promptly and transparently, in line with our commitment to responsible and secure gaming at ElarabetOnline Casino.